When Things Go Wrong, What Should a CEO Say on LinkedIn?

Aug 20, 2025 | Communication, Crisis Management, Public relations, Reputation Management

Most of the time, your LinkedIn presence can follow a well-planned strategy.

But not always.

If you’ve led a company through difficult situations like layoffs, product issues, internal departures, negative press, or market instability, you know how quickly things can shift. The content you had prepared may no longer feel appropriate. That’s when many CEOs stop posting and go silent.

It’s understandable to be cautious. But how you show up during a difficult moment can shape how your leadership is perceived long after the crisis has passed.

Here’s how to handle it with clarity and purpose.

Start with the company’s message

When the issue affects the business, such as a security breach, a product failure, or a significant round of layoffs, the company’s communication should come first. 

Your role as CEO is not to repeat the press release. It’s to demonstrate that leadership is present, engaged, and thinking beyond the immediate crisis.

You don’t need to write a long, emotional message. But you do need to sound like a person who understands what the moment requires.

Silence isn’t leadership.

Review your scheduled content

Before anything else, take a few minutes to look at what you have lined up to post. Even if your content isn’t related to the issue, upbeat or promotional messaging can come across as out of touch.

You can return to your regular content strategy later. For now, focus on being present and appropriate to the moment.

Speak when you have something thoughtful to say

You don’t need to respond immediately. Sometimes the right approach is to pause, listen, and assess.

When you do speak, keep the message simple and clear. Focus on the people affected. Avoid spin and corporate jargon. And speak directly to the people who matter most: your employees, your customers, your partners, and your investors.

What matters is leading in a way people can see and trust.

Your employees are paying attention

One of the primary audiences for your LinkedIn presence is your own team.

In a time of uncertainty, people look to leadership for signals. Even a short post can reinforce your values, show that you’re paying attention, and model the right tone for others.

If your internal message is thoughtful but your LinkedIn feed stays upbeat and promotional, you risk creating confusion. It’s better to acknowledge what’s happening and demonstrate consistency.

When in doubt, lead with clarity and restraint

You don’t have to post right away. You don’t have to explain everything. You don’t have to say it perfectly.

But you do need to show up.

Leadership is most visible when things are hard.

Your presence during a challenging moment tells people what kind of leader you are. It sets a tone that others will remember and often follow.

If you’re unsure what to say on LinkedIn, imagine your team, your investors, and your future self all reading the same post. What would you want them to hear?

Who else should read this? Please share!

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