response Archives - ProResource

How to Monitor Your Brand Online

by ProResource | Mar 25, 2013 | Branding, Marketing, Nurture, Public relations, Social media

A hotel in Vegas failed to listen when a customer complained on Twitter about the hour-long wait to check in. (Ridiculous!) A competitor caught the complaint and responded. Rather than tweeting something like “Come to our hotel,” the competitor was empathetic and...

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